Privacy Policy: What We Collect and How We Use It

We are a small online boutique, so we need a few details to send you a package and answer your notes: your name, your address, your email and the order itself. We ask for what an order needs, then we look twice at anything beyond that and leave it out. We do not sell your personal information, and we do not hand your email address or phone number to anyone who wants to market their own products to you. If you would rather hear less from us, every marketing email we send ends with a one-click unsubscribe link.

• We collect what an order, an account or a sign-up needs.
• We do not sell your personal information.
• Marketing emails and texts are opt-in, and you can stop them any time.
• You can ask for a copy of your data, or ask us to delete it.
• Questions go to hello@oopsmineco.com.

Almost everything we hold, you typed in yourself. The rest is the ordinary record a website keeps of a visit. We do not buy customer lists, and we do not add people to our newsletter because they once bought something — a sign-up is a separate box you tick.

• Order details: your name, billing and shipping address, email, phone number, the pieces you bought, the amounts and any note you leave for us.
• Account details: your email and password (stored scrambled, never as readable text), plus anything you save for next time, like a second address.
• Payment details: card numbers go straight to our payment provider. We see whether the payment cleared and the last few digits — the full card number never reaches our database.
• Sign-ups: the email address you give a popup or a newsletter form, your first name when you share it, and your mobile number plus your consent when you opt in to text messages.
• Messages: whatever you write in our contact form or send to hello@oopsmineco.com, so we can answer you.
• Visit data: the IP address your visit came from, your browser and device type, the pages and pieces you looked at, and the cart you built.

Cookies are small files a site leaves in your browser. The shop uses them to remember your cart between pages, to keep you logged in, and to note that you already closed a popup so it stays out of your way. Those are set by WordPress, by WooCommerce and by our own popup tool, and the store cannot work properly without them.

We also use measurement tools when they are switched on: Google Analytics, the Meta pixel and a Pinterest tag. They set their own cookies, count page views and purchases, and report that back to Google, Meta and Pinterest, who may use it to show you our pieces again elsewhere. Your browser can block or delete any of these files, and private-window browsing keeps them for one session. You can still shop with them blocked; the cart is simply more forgetful.

• Shop cookies: your cart, your login and your session.
• Popup cookie: remembers that you already saw or closed a popup.
• Measurement cookies: Google Analytics, the Meta pixel, a Pinterest tag — only while those are switched on.

Every use below is either part of selling you something, something you asked for, or something the law asks of us. We do not run your details through outside profiling services, and we do not make automated decisions that affect you.

• Take payment, pack the order and get it to your address.
• Send the emails a sale needs: order confirmation, payment receipt, shipping notice, refund notice.
• Answer your messages and sort out a return or an exchange.
• Send marketing emails or texts when you signed up for them, and remind you about a cart you left behind.
• Spot fraud and block spam, which is why our forms count repeat attempts from one address.
• See which pages and pieces people like, so the shop gets better and restocks make sense.
• Keep the tax and accounting records a US business has to keep.

If you add pieces to your cart and leave before paying, we save a snapshot of that cart — the items, the total and a link that puts them back — next to your email address when we already have one, either because you are signed in or because you typed it at checkout. That is what lets us send a friendly “you left something behind” note. We use it for nothing else. Order the cart, empty it, or use the unsubscribe link at the foot of the reminder, and the sequence stops for that address.

Order emails are part of the sale, so they keep coming while an order is open. Marketing is different: it goes only to people who asked for it. Every marketing email and every cart reminder ends with an unsubscribe link that looks like oopsmineco.com/?whd_unsub=… — one click and that address is off the list, no login and no form. The unsubscribe is recorded so a later sign-up does not quietly put you back.

Text messages work the same way. We only text a number when you gave it to us and ticked the consent box. Reply STOP to any message to end them and HELP if you need a hand. Your carrier's message and data rates may apply; we charge nothing for a text. Prefer to write to us instead? hello@oopsmineco.com reaches a person, and we will take you off by hand.

We share the least we can, and only with companies that help us run the shop. They are allowed to use what we send for that job and nothing more — never for their own marketing.

• Payment providers, who take the card and check the payment for fraud.
• Shipping carriers, who need your address and phone number to deliver the parcel.
• Email and SMS providers, such as Mailchimp, Klaviyo or Twilio, when one is connected to the shop, so our messages send.
• Our host and the tools the site runs on, which hold the database the shop lives in.
• The measurement companies named above, while those tools are switched on.
• Courts, tax authorities and investigators, when the law requires it or a fraud case needs it.

Order and payment records stay for as long as US tax and accounting rules ask a business to keep them. Account details stay until you close the account or ask us to delete them. Newsletter and SMS rows stay until you unsubscribe; after that we keep the unsubscribe itself so nobody adds you back by mistake. Cart snapshots stop being used once you order or unsubscribe, and we clear old ones when the reminders are finished. Messages you send sit in our inbox while we still need them to help you.

The shop runs over HTTPS, so what you type is encrypted between your browser and us. Passwords are stored scrambled, card numbers never reach our database, and the keys for any connected email or SMS account are kept out of public view. Only the people who run Oops Mine Co. have admin logins, and our forms carry checks that turn away automated spam. No website can promise perfect security. If a breach ever touches your details, we will tell the customers it affects and the authorities the law names, as quickly as we can.

This is a shop for grown-ups. It is not meant for children under 13, and we do not knowingly collect anything from them. If you think a child under 13 gave us personal details, write to hello@oopsmineco.com and we will delete the record.

Wherever you live, you can ask us for a copy of what we hold about you, ask us to correct it, ask us to delete it, or ask us to stop marketing to you. Email hello@oopsmineco.com from the address on your account and say what you want; if we cannot tell it is you, we will ask one or two questions before we act. Requests are free, and we answer inside the time the law allows. Using a right never costs you a discount or a slower answer from us.

Residents of Texas, California and other states with a consumer privacy law have those rights in writing, plus the right to a portable copy and the right to opt out of personal data being sold or shared for targeted advertising. We do not sell your personal data. To keep the advertising pixels above from counting your visit, block those cookies in your browser or send us a note and we will record the request. If we turn a request down, you may appeal by replying to our answer, and your state attorney general can hear a complaint after that.

The shop grows, and this page grows with it. When we change how we collect or use your details, we update the text and the date at the top. Changes apply from the day they appear here, not backwards, and if a change is a big one we will say so by email to people on our list. It is worth a look before you place an order if it has been a while since your last one.

Oops Mine Co. LLC, 12712 W Lake Houston Pkwy, Ste B-4014, Houston, TX 77044. That is a mailing address, not a store, so there are no walk-ins. Email hello@oopsmineco.com or call 346-847-6606, Monday to Friday 8:30am–5:00pm and Saturday 10:00am–5:00pm Central Time. Put “privacy” in the subject line and your note goes to the right place. Our sale terms live on the terms and conditions page, and the practical questions are answered in the FAQ.

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