Refund and Returns Policy

• Returns are for store credit only.
• Seven (7) days from the purchase date to postmark your return, tags and labels still attached.
• Email hello@oopsmineco.com for an RMA number before you send anything back.
• A $15.00 restocking fee applies to all returns, and sale items are final sale.

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

To return an item, please email customer service at hello@oopsmineco.com to obtain an Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Oops Mine Co. LLC
Attn: Returns
RMA #
12712 West Lake Houston Parkway
Suite B-4014
Houston, TX 77044
United States

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

The following items cannot be returned:

• worn products
• washed
• altered
• not final sale
• makeup stains
• deodorant stains
• animal hair
• smells of smoke, perfume or deodorant
• damaged

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

• A $15.00 restocking fee will be charged for all returns.
• Sale items are FINAL SALE and cannot be returned.
• FINAL SALE: All sales on sale/clearance as well as items ending in .99 are final. All items purchased with a coupon code greater than 20% are final. All sales are final on jewelry, graphic tees, purses, wallets. Also, any shapewear (all shapers, leggings, shorts), undergarments, hats and beanies (for hygienic purposes) are final sale. If you're returning a non-returnable item, you will be responsible for a $20 restocking fee that will be deducted from the retail price of the item. Non-returnable items include, but are not limited to, final sale items or items that are outside of the 7-day return period.

If you have any questions concerning our return policy, please contact us at:

346-847-6606
hello@oopsmineco.com

Two more pages answer what usually comes next: the shipping policy for how orders go out, and the FAQ for sizing, payment and order changes. If your question is about one order, write to us from the contact page with your order number and we will pick it up from there.