FAQ: Sizing, Shipping, Returns and Where to Find Us

Pick your size on the product page, add it to the cart and check out. You will get a confirmation email as soon as the payment goes through, and a second one when the parcel leaves us. If a size cannot be selected it has already sold through — email us and we will tell you whether that color is coming back, because with small batches the honest answer is sometimes no.

Write to hello@oopsmineco.com as soon as you can and put your order number in the subject line. Orders are packed by hand, so if yours has not gone out yet we can usually swap a size, fix an address or cancel it outright. Once a parcel is on its way it has to be handled as a return instead, which means the returns policy applies to it.

Your cost is calculated in the cart before you pay, so nothing is added after checkout. Processing time, carriers and where we ship are set out on the shipping policy page, and that is the page to read for current detail. We would rather leave a delivery promise off the site than give you a date we cannot keep.

One email confirms the order, a second one goes out when it ships, and tracking travels in that second email wherever the carrier provides it. You can also look an order up from your account or on the order tracking page with your order number and the email address you used. If neither email has arrived, check your spam folder before you write to us — that is usually where they hide.

Not one you can walk into. We are online only, based in Houston, Texas, and the suite on our paperwork is a mailing address for returns rather than a shop floor. So if you have been typing cute clothes stores near me or trendy clothes near me into a search box, think of us as the rail that ships to you: same browsing, better odds that nobody at the table owns the same dress.

We cannot point you to one, and we are not it — there is no Oops, Mine Co. counter in New York, Houston or anywhere else. Searches for korean clothes near me and korean fashion near me tend to return big chains, which is the gap we sit in: small runs bought in Korea, listed with flat measurements and honest fabric notes so you can pick a size without a fitting room.

No, sorry. The suite at 12712 W Lake Houston Pkwy is a mailbox, so there is nobody there to hand you a parcel and nothing on a rail to try on. Orders go out by mail, and returns come back to that same address with an RMA number on the label. Keeping it that way is part of how the pricing stays sensible.

Go by the measurements, not by the letter on the label. Every listing carries flat measurements for that piece; hold them against a garment you already love, or measure yourself with the size guide. If you sit between two sizes, send us the piece plus your bust, waist and hip and we will say which one we would put in the box for our own sister.

Often, yes. A medium from Korea or Thailand can sit closer to a US small, and body and sleeve length is usually cut shorter, which petite shoppers tend to love and taller shoppers plan around. That is why we publish flat measurements for each piece instead of one chart for the whole store. The size guide walks you through reading them.

Use a soft tape and wear the underwear you would wear with the piece. Bust at the fullest point, waist at the narrowest, hips at the widest part of the seat, tape level and snug without pulling. Write the three numbers down once and you can shop from them for a year. There are diagrams on the size guide if you would rather see it than read it.

It means the piece was cut to fit a range rather than a numbered size, which is a common habit in the studios we buy from. It is not a promise that it fits everyone. When a listing says one size we publish its flat measurements anyway, so you can see how much room sits in the bust, the waist and the hem before you decide.

We buy as wide a size range as each supplier offers, and it moves from piece to piece — some runs stop at large, others go further. Plenty of what we carry suits petite frames anyway because of the shorter body and sleeve length. Filter by your size on the shop page to see what is in stock right now, and ask us if you want a piece checked before you buy.

Write to us. Returns are for store credit, they must be postmarked within seven days of the purchase date, and the piece has to come back new and unused with all original tags and labels attached. The full terms live on the refund and returns policy page. Because that window is short, it pays to check the measurements against the size guide before you order rather than after.

Yes, for store credit. All returns must be postmarked within seven days of the purchase date, and every returned item has to be in new and unused condition with all original tags and labels attached. A change of mind does not bring cash back, it brings credit to spend on the next piece. The refund and returns policy page carries the wording that applies.

Email hello@oopsmineco.com and ask for a Return Merchandise Authorization number. Once you have your RMA number, put the item back in its original packaging with your proof of purchase, write the number on the parcel and mail it to Oops Mine Co. LLC, Attn: Returns, 12712 West Lake Houston Parkway, Suite B-4014, Houston, TX 77044. Send it with the RMA number showing so we can match it to your order.

We do. You may use the prepaid shipping label enclosed with your package, and return shipping charges will be paid or reimbursed by us. Keep your proof of postage until the return has been processed, just in case a parcel goes wandering. If the enclosed label has gone missing, say so in the same email in which you ask for your RMA number.

Yes. A $15.00 restocking fee is charged on all returns. If you send back something that is not returnable — a final sale piece, or anything outside the seven-day return period — a $20 restocking fee is deducted from the retail price of the item instead. Both figures come straight from the returns policy, so read it before you post anything back.

Sale and clearance items are final, as is anything priced ending in .99 and anything bought with a coupon code greater than 20%. Jewelry, graphic tees, purses and wallets are final sale, and so are shapewear, leggings, shorts, undergarments, hats and beanies for hygiene reasons. We also cannot take back a piece that has been worn, washed or altered, or that arrives with makeup or deodorant marks, animal hair, smoke or perfume smells, or damage.

Allow at least ten days from the day your item reaches us. We inspect the condition first, then process the return and email you once it has been done — your store credit follows that message. If ten days have gone by and your inbox is still quiet, send us your RMA number and we will chase it for you.

Tell us straight away and send a photo if you can. For defective or damaged products we arrange a refund or an exchange rather than store credit, and you will not be paying to send it back. Email hello@oopsmineco.com or call 346-847-6606 during opening hours and we will sort it out with you. This is the one place where the seven-day clock is not the point.

Korea and Thailand first, with pieces from Vietnam and other countries in Asia when something is good enough to bring home. Ronalyn buys in small batches, leaning toward the small studio over the big catalog, and looks for the detail you only notice on the second pass: a covered button, an unusual sleeve, fabric with weight to it. The longer version sits on the about page.

No. We buy from suppliers in Korea and sell retail, one piece at a time, to the person who will wear it. That is the whole model: small quantities, picked by hand, priced fairly rather than stacked high and sold cheap. If you landed here searching for a korean fashion wholesaler, we are the retail end of that chain rather than the bulk end of it.

Because we buy in small batches on purpose. A run might be a few dozen pieces across every size, and once a color goes it usually goes for good, since the studio has already moved on to its next sample. That is why a piece feels like yours when you wear it — and why we would rather you claimed the one you love than waited for payday.

Sometimes, and we never promise it. If a supplier still has a run open we will reorder a style that sold through, but plenty of pieces are one and done. Join the email list or watch a Facebook Live evening and you will hear about a restock or a new drop early, which is usually the difference between getting your size and reading about it.

Read the fabric and care line on the listing, then the flat measurements. We photograph pieces as they are, note weight and stretch, and say when something is sheer or wants a slip under it. If a detail is missing from the page, ask — we will go and look at the actual piece before we answer you, which is one advantage of a store this size.

Two ways. Join the email list at the bottom of any page, which is where new arrivals get announced, and watch for a Facebook Live evening, where pieces are shown on camera and often claimed on the spot. Our journal covers the styling side — what goes with what, and how to wear one piece three ways without looking like you repeated it.

No. You can check out as a guest and give us only what we need to get the parcel to you. An account is handy if you shop with us more than once: it keeps your addresses and order history together, and it makes a return simpler because your purchase date is right there. You can create one at checkout or from the my account page.

First sight of new pieces, the odd subscriber-only offer and a heads-up before a Facebook Live starts. We send when there is something worth sending rather than on a schedule, and every email carries an unsubscribe link that actually works. Your address stays with us: we do not sell it and we do not pass it around.

From time to time. Codes turn up in the welcome offer on the site, in emails to the list and during a Facebook Live evening. Worth knowing before you use a generous one: anything bought with a coupon code greater than 20% counts as final sale under the returns policy, so size carefully when you spend it.

Yes. Checkout runs over an encrypted connection and payment is handled by the payment provider, so card numbers are not stored on our site or sent to us by email. You will see the padlock in the address bar the whole way through. If a page ever looks wrong to you, stop and email hello@oopsmineco.com before you type anything into it.

Add it to your cart and it will sit there while you think it over, and if you leave with something in it we may send one reminder with a link back to where you left off. Nothing is reserved though — a cart does not hold stock, so a piece can sell from under you while it waits. That is small batches for you.

Click the unsubscribe link at the foot of any email we send and you are off the list from that moment. Order emails carry on — confirmations, shipping notices and anything about a return — because those are about a purchase you made rather than marketing. If something still lands that you did not ask for, tell us and we will fix it.